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SMS & Text Message Policy

Effective Date: December 1, 2024

This SMS Policy describes how Apple Nail Salon, owned and operated by Nayana Chopade, collects, uses, and protects your information when you opt-in to receive text messages from us.

Quick Opt-Out: Text STOP to (714) 697-5709 at any time to stop receiving messages. Text HELP for assistance.

1. Consent and Opt-In

By providing your mobile phone number and checking the SMS consent box when booking an appointment, you expressly consent to receive text messages from Apple Nail Salon. Your consent is not a condition of purchasing any goods or services.

2. Types of Messages

You may receive the following types of text messages:

  • Appointment confirmations and reminders
  • Appointment rescheduling or cancellation notices
  • Responses to your inquiries
  • Service-related updates

3. Message Frequency

Message frequency varies based on your appointment schedule. Typically, you will receive 1-3 messages per appointment (confirmation, reminder, and follow-up). We do not send marketing messages unless you separately opt-in.

4. How to Opt-Out

You can opt-out of receiving text messages at any time by:

  • Replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
  • Calling us at (714) 697-5709
  • Requesting in person at our salon

After opting out, you will receive one final confirmation message. You may opt back in at any time.

5. Costs and Carrier Fees

We do not charge for text messages. However, standard message and data rates from your mobile carrier may apply. Check with your carrier for details about your text messaging plan.

6. Privacy and Data Protection

Information We Collect

  • Mobile phone number
  • Opt-in status and timestamp
  • Opt-out requests
  • Message delivery status

How We Protect Your Data

  • Phone numbers are stored securely and encrypted
  • We do not sell or share your phone number with third parties for marketing
  • Access to your information is limited to authorized personnel
  • We retain your data only as long as necessary

7. TCPA Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA). We only send messages to individuals who have provided prior express written consent. We maintain records of all opt-ins and honor all opt-out requests promptly.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect
  • Right to request deletion of your personal information
  • Right to opt-out of sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising your rights

9. Supported Carriers

Our SMS service is compatible with major carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. If you experience issues, please contact us.

10. Help and Support

For assistance with our SMS program:

  • Text HELP to (714) 697-5709
  • Call us at (714) 697-5709
  • Visit us at 11900 South Street, Cerritos, CA 90703

11. Changes to This Policy

We may update this SMS Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Information

Apple Nail Salon
Owner: Nayana Chopade
11900 South Street, Cerritos, CA 90703
Phone: (714) 697-5709